Kiosk Marketplace Most Innovative Kiosk Awards
Lilitab's Panera Bread Fast Lane Kiosk won the restaurant category.
The kiosk improves the guest experience by reducing lines and enriching the ordering experience. The patented MagDock locking dock and integrated iPad payment module simplify kiosk service and maintenance. If the operator encounters an unrecoverable problem (customer spills a soft drink on the kiosk, the software crashes, etc.), any untrained staff member can turn a key to remove the entire head unit and replace it with a spare.
Since deploying the kiosks, wait lines have mostly become a thing of the past.
For over two years, Lilitab has been helping drive the same-store sales growth for Panera. Same-store sales for the last six quarters are up 16.1 percent, an average of over 8 percent each year, and continue to rise.
Kiosks are being deployed to 2,000 Panera bakery-cafes, with four to eight kiosks per restaurant. In March 2016, 1.3 million orders were transacted, with a 98.8 percent transaction success rate and 99-plus percent kiosk uptime.