You may return new, unopened items in their original packaging within 30 days of delivery for a full refund minus a 10% restocking fee.
Opened items may be returned in their original packaging within 14 days as long as they have not been used and are in new condition. The same 10% restocking fee will apply.
Custom and customized items are not returnable except in the case of a defect in workmanship or materials.
If your product was damaged in shipping the following steps MUST be adhered to in order to receive a refund or replacement products:
- Document damage to both packaging and contents with photos.
- Keep all packaging until informed that it can be discarded.
- Report your damage claim and upload photos via the form on the Support Request page in our Support section within 48 hours of receipt of goods.
- A Lilitab representative will contact you within 24 hours to arrange a UPS pickup and shipment of replacement products.